Shipping policy

Yeni (operated by Dwapa Private Limited) is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except on Sundays and public holidays. To ensure that your order reaches you in good condition and in the shortest span of time, we ship through reputed courier agencies only.

Where do you ship?

We ship PAN India, catering to a wide range of pin codes across the country. However, there may be some pin codes that are not serviceable by our shipping partners, in which case you will be notified at checkout or upon order confirmation.

How long does shipping take?

Orders are dispatched within 1-2 working day(s) of placing your order. Orders are usually delivered within 3-10 days of the date of dispatch. However, it is possible that your delivery may come sooner or take longer than that, depending on your location and the serviceability of our courier partners. Delivery of all orders will be made to the shipping address mentioned by you at the time of placing the order.

What if the product is received in a damaged condition?

If you receive the product in a damaged condition, please call our customer care at +91 9515511472 or email us at dwapabanoth@gmail.com mentioning your Order ID, within 24 - 36hours of delivery. Please share an image or video of the condition in which you received the product, along with the packaging, to help us process your request quickly.

How is my order shipped?

Your order is handpicked and carefully packed at our warehouse or partner warehouse. Once packed, one of our shipping partners will pick up the package for delivery, at which point you will be notified of the tracking details via SMS and/or email. The delivery partner will get in touch with you when they arrive at the address mentioned by you.

What if I'm not available at the time of delivery?

Our courier partners typically make 2-3 delivery attempts. If delivery cannot be completed after these attempts, the order may be returned to our warehouse, and our team will reach out to you to arrange redelivery or process a refund, as applicable.

Can I track my order?

Yes. Once your order is dispatched, you will receive tracking details via WhatsApp, SMS and/or email, which you can use to track your shipment in real time on the courier partner's website or app.

Questions?

For any shipping-related queries, please reach out to us at dwapabanoth@gmail.com or call us at +91 9515511472